Frequently Asked Questions
Everything you need to know about shopping with Griqos.
What are your standard shipping times?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international orders may take 10-21 business days depending on your location.
How can I return an item?
We offer a 30-day return policy. To initiate a return, please contact our support team with your order number. Items must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
Griqos accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order in real-time?
Yes! Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery windows are calculated at checkout based on the destination and package weight.
Is my personal information secure?
Absolutely. We use industry-standard SSL encryption to protect your data and never share your personal information with third parties without your explicit consent.